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For anything else, please get in touch with our team via our online contact form.

 

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If you have forgotten who you are insured with or need to check your insurance or claims history, please send us a message here.

 

Tell us about your experience

Claims status update

MIB compensated over 39,000 innocent victims of uninsured and untraced drivers last year.

We are currently managing 40,000 existing claims with increasing numbers of new claims being received, we are expecting a further 45,000 claims in in 2022. These are handled by dedicated, experienced teams and whilst we do have a backlog, and external delays continue, we are making good progress. 

Due to ongoing Covid impacts, any claims submitted in 2020 and 2021 are taking a little longer however we have already settled over 50% of claims received in 2020 and 40% of claims received in 2021.

Our teams are working hard and will soon aim to review each case by the end of the second quarter.  Thank you for your continued patience.

The best way to contact us about your claim is via the MIB online claims portal. If your enquiry is in relation to an update on a claim status please choose the ‘chase for update option’.

If you are unhappy with the service you have received in relation to an existing claim, please get in touch with our team through our online claims portal.

To share your feedback or make a complaint about any other service, send us an email us at feedback@mib.org.uk

Find out more about our complaints procedure.

 

We're here to help

Whatever your needs, we want to make it easy for you to communicate with us.

Here are some of the ways we can help:

  • Agree on convenient times to call you
  • Talk to someone else you nominate, such as a professional representative, family member or friend
  • Send you written summaries of our telephone conversations
  • Write to you using different font sizes.

Please let us know about any additional support you may need.

 

Still need to speak to us?

Give us a call on 01908 830001.

Please only call us if:

  • You are making your claim without the help of a solicitor
  • You are the legal representative of a vulnerable customer
  • You need to speak to us about an urgent payment
  • You need to discuss a litigated matter.

You can also write to us at:

Motor Insurers' Bureau (MIB)
Linford Wood House
6-12 Capital Drive
Linford Wood
Milton Keynes
MK14 6XT